Testimonials

Via email: ----- Original Message ----- From: Hannah S Sent: 19 May 2021 at 7:36:58 am BST Title: Statement Of Recommendation Hello, I have been a tenant of Stirling Property Management for a total of two academic years. The management of the property has been extremely professional. They made us feel safe and secure in the property as we were a group of young girls originally moving in. They are always quick to reply to any enquiries and very quick to fix anything that is required. The property itself has been a great experience to live in and came in good condition. Over the Covid-19 period they were also extremely understanding and very communicative with any work that had to be undertaken within this period. The maintenance team that comes in to fix anything are also very professional and polite and there is great communication between them and the property managers. Overall, the experience of renting from Stirling Property Management has been a great one. I would happily recommend them. Hannah S, tenant of 40 Rudthorpe Road, Bristol

Via email: ----- Original Message ----- From: Issy B Sent: 1 August 2020 at 9:27:04 am BST Hello, Hope you are doing well! [...] You have been amazing landlords all year, I moved in early this year and was the only one in the house for a while and you guys made me feel so comfortable and safe and were only a phone call away whenever I needed you, so thank you for that! Stay safe Issy

Via email: ----- Original Message ----- From: Daisy R Sent: Mon, 13 Jul 2020 18:53:23 +0100 Hi Dorian, Many thanks for this, that is very kind and greatly appreciated. [...] Please also pass on my thanks to Mr. Bennett, Simon and Adam for sorting the maintenance issues at the property so quickly. Many thanks, Daisy

Via email: ----- Original Message ----- From: Ted D Sent: 14 July 2020 at 15:26:05 BST Hello both, Thank you very much for having us! It's a shame we couldn't have stayed but we will definitely be looking for a new house next year so will keep an eye out on your website! Also thank you for being great landlords throughout the year and always answering our issues and queries swiftly. We wish you all well too and take care in these tricky times! Many Thanks, Teddy

Via email: ----- Original Message ----- From: Flynn G Sent: 13 July 2020 at 4:43:31 pm BST Dear Mr & Mrs Bennett, Firstly, thankyou so much for working with us to speed up the return of our deposit, we really appreciated it. We were extremely satisfied with our property and service we received throughout the tenancy. We had a lovely year at your house and would recommend Stirling Student properties to any future students. All the best for the future

Via email: ----- Original Message ----- From: Rufus M Sent: Thu, 12 Jul 2018 23:06:05 +0200 Good Evening Dorian, Hope you've been enjoying the sun as much as we have here. [...] Anyway, it's been a pleasure living here this year, and thank you for being a fair and efficient landlord. I hope we haven't been too much trouble! All the best Rufus

Via email: ----- Original Message ----- From: Katy A Sent: Thu, 26 Jul 2018 13:31:43 +0200 Hello Dorian, Thank you for the update and for sorting it out so quickly. I am just emailing to confirm [we are happy with the agreement on the return of] the deposit as we believe that is more than fair. Best wishes, Katie

Via email: ----- Original Message ----- From: Joe H Sent: Fri, 21 Jul 2017 08:12:57 -0700 Good morning Dorian, Thank you for finalising the deposit returns. I agree they are fair and accept the charges outlined in your previous email. [..] Thank you once again for having us and I'm sure we'll be in contact in the near future when searching for a house for our final year. Kind Regards, Joe H

Via email: ----- Original Message ----- From: Katie Sent: Thu, 20 Jul 2017 12:12:59 +0000 Hi Dorian Thank you for your email. I have discussed the costs with the girls and we are all in agreement that these are correct and we are happy [..] We have enjoyed our time whilst renting your property and would like to thank you for your quick responses and fixes to any issues we may have had! And your fair representation of how we left the house. Many thanks on behalf of all the girls Katie

Via email: ----- Original Message ----- From: Penny M Sent: Wed, 19 Jul 2017 20:08:23 +0000 Hi Dorian, thanks for confirming this, you've been a great help all year! All the best in the future, Penny M

Via email: ----- Original Message ----- From: Jamie W Sent: Wed, 28 Jun 2017 12:50:03 +0100 Hi, we've just moved out [...]. Thankyou for letting us stay this year! Despite our emails, we thought you guys were awesome! We accept your deposit proposal and thank you again for being brilliant landlords, we thoroughly enjoyed our experience with you guys. Thanks again, Jamie W

Via email: ----- Original Message ----- From: Courtney B Sent: Tue, 30 May 2017 17:00:35 +0000 Hi Dorian, My estate agents said they received your reference for my new accommodation and for this I am thankful. Indeed this year yourself and your members of staff have been nothing but accommodating, helpful and prompt when needed. Kind regards, Courtney B

Via email: ----- Original Message ----- From: Laura C Sent: Mon, 13 Jun 2016 13:09:58 +0100 Hello there [...] If I do not get to see you, I just wanted to also say that it has been a pleasure to live here so thank you for taking us on. I hope you have a wonderful day. Many thanks Laura C

Via email: ----- Original Message ----- From: Deepak S Sent: Thu, 17 Sep 2015 11:56:40 +0100 Hi Dorian I hope this email receives you in good health and spirits. [...] Thanks for this. I was just about to email you, but as usual you are on top of things. Let me take this opportunity to express my thanks to you for being such a reliable and responsive landlord. I've enjoyed living here. It's a nice place in a very good location. Wishing you nothing but the best in the future. Thanks and best wishes Deepak

Testimonial Date: 27 August 2015 Stirling Student Properties: Testimonial SSP offer a fantastic service to their tenants. Their properties are well equipped and well maintained, and having worked closely with them this summer we've observed how they always go the extra mile to ensure that all their tenancies run as smoothly as possible. Ken and Alison are that rarest of finds - not only are they excellent landlords but they are thoroughly nice people who genuinely care about their tenants. They are My Fair Landlord's 'fair landlords'! Mandy, Property Manager My Fair Landlord www.myfairlandlord.com

Via email: ----- Original Message ----- From: Jack W Sent: Mon, 03 Aug 2015 20:25:52 +0300 Dear Dorian, Thank you for taking the time to meet with the property manager and provide us with such an in-depth response yet again so quickly, I appreciate it. [...] We have very much appreciated the job done this year on your end by yourself, the Bennett's and anyone else involved. Any issues we had were swiftly dealt with and you have been easy and open to approach, which is more than I can say for a lot of landlords in Bristol. Thank you for having us this year. Kind Regards, Jack

Via email: ----- Original Message ----- From: Lewis D Sent: Wed, 8 Jul 2015 20:42:44 +0100 Dear Mr & Mrs Bennett, Firstly, I hope you are well! [...] Finally, I would like to take this opportunity to personally thank you on behalf of the whole house on being fantastic Landlords! You have been one of the best landlords I have had personally, and we have already recommended your agency. Thanks for your time and I wish you well!!! Kind regards, Lewis

Via email: ----- Original Message ----- From: Sarah P Sent: Thu, 18 Jun 2015 15:53:12 +0100 Dear Mr and Mrs Bennett, I have now moved out. [...] Thank you for your efficiency, availability and kindness! Kind Regards Sarah

Via email: ----- Original Message ----- To: Ken & Alison Bennett Sent: Wed, 10 Dec 2014 16:43:12 +0000 From the tenants of 25 Eighth Avenue, This letter is a brief, albeit honest account of our experiences of Stirling Property Management of Bristol. In the short time we have lived at this address we have mainly dealt with Mr. & Mrs. Bennett and their son and they are, above all, a family, and this shows in how they conduct their business. They have treated us with as much respect as we have treated them with, and I am glad to say that I am a tenant who can happily shake hands with his landlords and genuinely wish them well. They have been nothing but pleasant to us, flying in the face of the usual negative attitudes I expect to be paid towards students (attitudes my peers with other landlords have experienced). They have responded to our issues within a reasonable amount of time, fixed the issues, and they have never made us feel like we weren't being taken seriously. The Bennetts, and all of the team who work with/for them, are truly a credit to the world of landlords, and I can say that I do not think I would consider doing business with another landlord for as long as I possibly can. To conclude; Stirling Property Management (the Bennetts) are good at what they do and, more importantly, they do it with care and respect. This is why myself, and my fellow tenants, will be staying at this property for as long as the Bennetts will allow.

Via email: ----- Original Message ----- From: Tom SF To: Dorian @ SSP Sent: Tue, 9 Dec 2014 11:50:51 +0000 Many thanks for 5 years of top quality landlording! Yours, Tom

Letter received 18 June 2014

To Stirling Student Properties, Now that our tenancy is at an end we wanted to write to extend our gratitude at the service we have received from Mr and Mrs Bennett over the last year. In December, over a year and half ago, six naïve and frankly, disorganized students took up the arduous task of searching for a house. One of the reasons that we selected [...] was because we liked the landlords and the (lack of) agency fees seemed fair. Our instincts were right and we have had an enjoyable relationship with our landlords since we started our tenancy. One of the great things are SSP has been the transparency and honesty of the landlords; everything was explained to us in a clear and precise manner. As with any property inhabited by six students, there were occasional small maintenance issues. The company was both efficient and unobtrusive in their dealings with such issues and in a matter of days any problems were usually rectified. It is also worth noting that Mr and Mrs Bennett always gave us plenty of warning before they entered the property, I appreciate that this may be a requisite but I have heard of many landlords that don't follow this protocol. Unfortunately none of the other properties in the SSP portfolio met our criteria for what we wanted in next years property, however we can only hope that the new agency that we are dealing with conduct themselves in a manner which is as professional as Stirling Student Properties. Thank you for the service you have provided, we would happily recommend Stirling Student Properties to anyone for there efficient, reliable and personable service, Kind Regards, Caspar, Tom, Alistair, Claire, Alexandra and Sophie

Via email: ----- Original Message ----- From: Peter S Sent: Thu, 1 Aug 2013 19:11:24 +0000 Hi I just want to say thank you for the co-operation in this process and for the ease in the house over the previous year Thanks again Peter

Via email: ----- Original Message ----- From: Elizabeth R Sent: Mon, 29 Jul 2013 10:42:43 +0100 (BST) Stirling Student Properties, Please find enclosed a reference that I have written for future tenants: My student accommodation with Stirling Student Properties has been successful throughout my tenancy. Transactions and payments have been negotiated and reliable. The landlords are very understanding when it came to late payments due to waiting for my student loan to come in and other financial problems. Any problems with the property were dealt with and fixed in an agreeable time period and at no cost to ourselves as tenants when they were not due to our own fault. Overall Stirling Student properties have been helpful and reliable, allowing good communication and support between tenant and landlord.

Via email: ----- Original Message ----- From: Saul A To: Ken & Alison Bennett Sent: 10 Feb 2013, 11:58:15 +0000 Dear Ken and Alison, Just want to thank you for all the hard work you did to get the house looking as good as it does. And from a more personal point of view what a relief to know that whilst I am away at work our interest are in such good hands and therefore my girlfriend is happier which makes my life easier :-) but on a serious note it really does give me peace of mind after the previous experience she has endured working with people who are not so honest, not so straightforward and definitely not so conscientious. I look forward to continue to work with you guys. Thank you so much Saul

Landlord Review:

H N, tenant from July 2011-June 2012. I lived there with five other girls and we are all studying at the University of the West of England. The house itself is a very big house with six bedrooms, a living room, kitchen, dining room, utility room and three shower/WCs. There is a small garden with a balcony too. We have really enjoyed living in this house. We had it made into a home for ourselves and felt very safe within it, as each door leading to outside had double bolts and the front door had two locks and a porch door with another lock. The furniture was all good considering it is a student house. Whilst we have been at North Road some furniture was broken but this wasn't down to our carelessness but down to wear and tear which is completely normal with any old furniture. When items did break the Bennetts were quick to come to the house and fix things for us. We highlighted items that were broken before we arrived at the house as we were worried we would be charged for them. I wrote an email to the landlords expressing our concerns about this. The landlords came round within days of the email being sent and sorted out any problems we had. The landlords have always given us notice via an email before visiting the house. The did a couple of house checks near the beginning of our stay there. They checked to see the house was being looked after and they checked that we were happy living there. I found the landlords to be fair and as we got to know them better they were very approachable. H N, Kelly Y    July 2012

Via email: ----- Original Message ----- From: Louise P To: Stirling Student Properties Sent: Wed, 3 Aug 2011 09:00:12 +0100 Mr and Mrs Bennett are the most down to earth, soft hearted people you will ever meet. With a passion for what they do, and a dedication to the students in their care, no problem is too small to get their attention. When i was looking for this years student house, i was somewhat of a nightmare tenant in the way that my group size kept changing. Mr and Mrs Bennett must have shown me around every property they manage. Throughout this, they remained, professional, helpful and patient. We met with so many different student housing companies, one of which sent a young man, in a flashy suit and a huge, brand new 4 by 4. My immediate thought was "well i know where my money is going now don't i?". You only have to meet the Bennetts, see the houses, and their response time (when/if you have a problem), to know where your hard earned money goes... Right back into your accommodation. When you meet Mr and Mrs Bennett you will be welcomed in a humble way, by two real people. I love that they are married, they have such a normal, married persona about them that warms any room. If you are looking for student accommodation, here is where you stop looking. I am beyond impressed. Thank you Mr and Mrs Bennett Louise

Via email: ----- Original Message ----- From: Bristol City Council - Environmental Health To: Stirling Student Properties Sent: 25 Oct 2010 08:35 Subject: HMO Appraisal Dear Mr Hardacre, I have been passed on the case for 9 Oakley Road. I have read through your sound and thorough assessment... [non public information removed]. It is good to see such a diligent and professional approach to the management of your properties. Many thanks [officer name supplied] Environmental Health Bristol City Council

Via email: ----- Original Message ----- From: N Wyatt To: Stirling Student Properties Office Sent: 29 Jun 2010 16:27:17 Hi, The girls have moved out now... I would like to thank you for a brilliant 2 years in the house. Kind Regards Mr N Wyatt Lead Tenant

"Dear Mr & Mrs Bennett, Thank You You have been the best landlords, we couldn't have asked for anything more! Thank you for a wonderful year!" Dan, Greg, Rob & Pete    July 2009

"To whom it may concern, REF: Mr & Mrs K & AB Bennett, Stirling Student Properties As tenants of the above mentioned for 2 years, we find them to be good landlords, for the following reasons: quick response time to problems and incidents, friendly nature, approachable, trustworthy, flexible and well natured landlords. We would have no issue with recommending them to any potential student tenants looking for reliable and affordable student accommodation. Furthermore we have recommended our landlords for the past two years to potential student tenants moving into our previous addresses." The tenants     12 June 2008

Via email: ----- Original Message ----- From: Rob S To: Stirling Student Properties Office Sent: Sunday, August 03, 2008 11:30 AM Subject: RE: Deposit return Hello, Thank you for your services, I would recommend anybody in Bristol to hire accommodation with SSP. Sincerely, Mr Rob S, Holland

"I would like to take this opportunity to thank you for your assistance and constant attention to the needs of the house whilst we, the tenants, have been in residence for the past year. I have been very impressed and grateful for your speed of response in particular to installing broadband internet routing facilities at your own expense into each bedroom and the efforts you made to purchase and supply a brand new vacuum cleaner and microwave oven less than 24 hours after the old ones had broken down without any questions being asked; not to mention the new boiler fitted in the bathroom after the old one suddenly went into voluntary retirement! We have all appreciated your friendly and courteous manner and I hope that you can use this letter as a personal recommendation to new tenants." Mr James L    30 June 2004

"James and I can't thank you enough for all you have done for us. You have made the daunting move away to uni so much more welcoming by providing us support, never being too busy for a chat and even negotiating a bargain for our car (with Mr B's natural gentle persuasion) - well beyond the call of duty but very much appreciated. We wish you the best of luck for the future of S.S.P. & all the happiness for the 2 of you." Mr James L & Ms Vicki G, Oxfordshire

"I have been with the landlords Mr and Mrs Bennett for the whole four years of my university degree, and my partner for three years, after spending his first year in halls. I have wanted to stay with the Bennetts as I have been looked after very well. I believe that students could not wish for more reasonable landlords, given that for many it is the first experience of renting after having lived with parents. After having spoken to fellow students I can say that I have had the best experience, in my four years I have lived in 3 properties either owned or managed by Mr & Mrs Bennett, and when anything has gone wrong, they have been there as soon as they could after the telephone call had ended. This has not however been very often as the quality of the accommodation provided has been very clean and in good repair. They operate a fair system of rent payments, generally coinciding with student loan payments so that students can pay off their rent termly and where loan payments are late, they allow 14 days before a reasonable administration charge is applied. Mr and Mrs Bennett are both friendly and fair. They have done their best to help out at any opportunity and respect those who respect them and their property. They have never been too busy to find out how I am doing, and I have seen some of the busiest periods. I have tried to be a fair and respectful tenant and in return, they have provided the same as landlords. Even my Mum is grateful to them, she is a single parent and I moved away from home and she is thankful to them for making the experience so friendly and trouble free. It has been a pleasure to stay in Mr and Mrs Bennett's properties and I am sad to be leaving them. I recommend them to all students studying in Bristol and consider them almost as family. I think they may have made a rod for their own backs however as I may be seeking their advice on property for many years to come!" Ms P S, Port Talbot

"We, the tenants [...] have been in residence at this property for 8 months and are writing this of our own accord. We find the Bennetts to be fair and pleasant landlords who, while expecting high standards of their tenants, will go out of their way to be of assistance when needed. The house is spacious & well equipped and we have found no problems with it or any other aspect of their service." K N, G M

"Thank you very much for looking after me for one year. I could live nicely with my flat mates through your help. Thank you." Sayaka, Japan

"I am writing to you in response to a request from Mr Bennett to inform you of the job he has been doing as landlord of this property. I am one of the six students currently living in [...] and I can inform you that he has been [doing] an excellent job since we moved here in September 1999. We inherited the property in excellent condition and any minor maintenance that has been done has been completed quickly with minimum inconvenience and at a high quality. The routine inspections of the property have also helped us to keep the house in a tidy state. I have no problem in speaking for [the] rest of the tenants when I say that Mr Bennett has done an excellent job as landlord and look forward to the remaining time at the house." Mr J W, Bristol    14 February 2000

"We, the six tenants, have been in residence [...] between 8 and 32 months. The fact that some residents have remained in the house for almost three years demonstrates it is a well looked after, well located house. The Hardacres and the Bennetts have proved most reasonable landlords, carrying out almost all repairs etc. within days of them being reported, and they have continued to make improvements throughout the house. Thus the house is in as good, if not better, condition than it was when we first took up residence. The regular "house checks", although usually unnecessary, do keep us aware of how tidy/untidy the house should be." Mr E R, Bristol    15 February 2000

"Thank you for your help over the last two years" Ms V S

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